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Support, Change and Training

Please select the most fitting option from the table below and follow the appropriate guidelines. 

Alternatively, you may be able to resolve your issue more quickly by accessing the materials provided on the left. You will find Step-by-step guides, help with CamSIS Search, training (Moodle), and ways to arrange classroom training. 

 

Need to report an issue? Have a question?
  • An area of the system is not working how you expect it to
  • You need help or support with the system

 

CamSIS Service Desk
Monday - Friday 08:30 - 17:00

Telephone: 01223 (7)64999
Email: camsishelp@admin.cam.ac.uk 
Fax: 01223 (7)66939

Guidelines to help log the best data possible can be found here

CamSIS access - request or modify access to CamSIS

If access to CamSIS needs to be given to or removed from a user please use the online registration form here.

An FAQ for user registration, extension, and deletion can be found here.

Request a change to CamSIS
  • You would like a report changed
  • You would like fields changed on the Outbound Interface (OBI)
  • You would like to request changes a page on CamSIS
  • You would like to change the fields that are included in a process
  • You would like to request a change to an integrated application E.g. Digitary
  • You would like a user role to be amended/created
  • ​Other requests for change

 

Information on how to request or view the status of Change Requests can be found here

CamSIS help in Moodle

CamSIS Training Homepage (includes topics for administrators)

CamSIS for Academics

CamSIS for Students

Our next CamSIS release

The next release is on the 15th December 2020.

Regular vulnerable periods

CamSIS can sometimes be unavailable on Tuesdays and Thursdays between 7-9am. This is known as our vulnerable period - a time when we apply various patches and fixes to keep the system up-to-date and secure.